Client Testimonials
The following are some comments from a few of our clients. Please feel free to contact either these clients or The Dey Group for further references or infomation.

Recent corporate clients include:

Vale (Nickle Mining Operations) - Thompson, Manitoba - http://www.vale.com

Oakwood Healthcare Systems - Dearborn, MI - http://www.oakwood.org/

Michigan State University School of Osteopathic Medicine - http://www.com.msu.edu/

Defiance / Fostoria (ProMedica) Healthcare System - Defiance, OH - http://www.promedica.org

Michigan Veterinary Specialists - Southfield, MI - http://www.michvet.com/

Bellevue University - Bellevue, NE - http://www.bellevue.edu/

A.T.Still University - Kirksville, MO - http://www.atsu.edu

Long Island University Physician Assistant Program -http://www.brooklyn.liu.edu

South University - Savannah, GA - http://www.southuniversity.edu

Inalfa Roof Systems - Auburn Hills, MI - http://www.inalfa-roofsystems.com

Laser Logics, Inc (Electronic Healthcare Records, Medical Billing, Comprehensive IT solutions) - Boonhill, NC http://laserlogics.com/

" Hello Dr. Dey,

It's always great to talk to you! As I shared, you have my permission to use the photo we took together for the Leadership program. Glad to hear things are going well.

Your support and coaching definitely had an impact on my career path. You helped me to put things in perspective as well as establish personal goals and choices. It was great to bounce ideas off of you and get objective feedback. Your coaching really helped me develop a "game plan" as well as recognize areas in which I was powerless. As a result I was able to put my energy in areas that could be affected and let go of some issues in which I could not facilitate change. You also taught me about large organization healthcare dynamics which was very insightful. Thank you! I wish you continued success.
Please don't hesitate to call.”

Mary Granata-Marketing and Sales

Oakwood Commons / Oakwood Healthcare Systems

Coaching Residents to achieve specific career goals

"As director of the Medical Education Department at Oakwood Healthcare Systems, I have always kept in mind the importance of providing a wide range of resources for our residents to choose from in meeting both their professional and personal needs. Among the options we have employed in the past are the consulting services of Timothy J. Dey, M.D.

Dr. Dey has provided private coaching at our request to Oakwood residents seeking success in achieving particular professional goals (often related to passing USMLE III or board-certification exams). Such work has typically consisted of a series of meetings over a period of weeks or months, with an emphasis on having the resident identify a goal and time frame, co-create a plan that is likely to succeed, and then implement that plan with modifications as needed. All work between Dr. Dey and the physician is kept completely confidential, and residents having made use of this resource have been uniformly successful in reaching their goals to date.

Our experiences with Dr. Dey have been quite positive, and I would feel comfortable recommending his services to those with similar needs to our own."

Mark Hannis, M.D.
Senior Vice President and Director of Medical Education
Oakwood Healthcare Systems
Dearborn, MI

Executive Coaching at the Outpatient Clinic Level for physicians and support staff

At The Dey Group, we are skillful at being able to integrate the corporate drive for profitability with the physician's needs for a professionally satisfying environment that promotes delivery of the level of care that patients report favorably. The Dey Group speaks both "languages" fluently, and restores clear dialogue between management and healthcare providers that is often confused or absent. With a common goal and a sense that each side is interested in the other's needs, morale and productivity in the work environment improve dramatically. Patients are keenly attuned to these dynamics, and report the quality of their care to be much improved. This is documented by improvement in the post-visit survey data, and increased profitability.

A few words on this type of service from one of our clients:

“As part of its commitment to excellence in providing excellent healthcare to the population it serves, the Ambulatory Division of Oakwood Healthcare Systems continually invests resources in developing the interpersonal skills of its physicians and support staff. Oakwood makes ongoing use of the consulting and training services of Timothy J. Dey, M.D. as part of that commitment. Dr. Dey works with our ambulatory physicians both individually and in groups to develop advanced interpersonal communication skills between doctors and their patients, administration and staff.

Interviews and training conducted by Dr. Dey with physicians and support staff are confidential to assure integrity, and always done with a view towards creating the best possible experience for patients by promoting the healthiest and most satisfactory workplace for those who serve those patients. That this approach has value for our organization and our customers has been reflected in the data collected regarding patient satisfaction with their visits to our health care providers. We are pleased with his work for our organization and would recommend him to others seeking these services.”

David A. Ippel
Divisional President, Ambulatory Medicine
Oakwood Healthcare Systems
Dearborn, MI

Coaching Residents in Academic Jeapordy

"I chose Dr. Dey upon recommendation from his work with another residency program. He was prompt to respond to my initial inquiry and forthright in explaining his approach toward working with a Resident in academic jeopardy. My questions were answered in detail and to my satisfaction. I was able to sense his insight and ability to communicate, even by telephone. Dr. Dey drills down to identify the problem, whether from information processing, personality, or conflicting goals. He drives the Resident within a mutually agreed upon time frame through goal oriented coaching and matches his personalized interaction to the communication style that best motivates his client toward a solution. Dr. Dey offers personalized support and sincerely cares about his client’s success. He also provided me timely updates on the progress working with my Resident while respecting his confidentiality. He proved to be an excellent resource, able to identify personality type to best utilize his coaching skill toward a successful outcome for my Resident.  This first experience with Dr. Dey was a positive one and I would highly recommend his services."

9/20/2010

Myral R. Robbins, D.O, FAAFP, FACOFP
Program Director, Osteopathic Family Medicine Residency
MSU/KCMS
1000 Oakland Drive
Kalamazoo MI 49008
(269) 337-6519
robbins@kcms.msu.edu

"WHAT SHOULD I EXPECT WORKING WITH DR. DEY?

My medical residency program recently engaged the services of Dr. Dey as a personal consultant to help me prepare for STEP III, a critical exam which had presented an obstacle to my success as a physician. Initially, I resented the idea, feeling somewhat belittled and harboring some reservations about the whole endeavor.

All this changed, however, during my first meeting with Dr. Dey. I found him to be a friend and personal advocate. Laying out the relationship from the beginning, he explained his role as ally and facilitator of my success. Dr. Dey started by getting to know me. Then he had me do a personality inventory, emphasizing my strengths. Following this, we moved on to the practical aspects of preparation, all the while looking at the big picture. Himself a physician, Dr. Dey was able to fully relate to my situation.

Over the course of time, I saw Dr. Dey pull on my behalf, coordinating the various efforts of various faculty members interested in helping me. Working together was a pleasure…and yes, I did pass the exam!

In Dr. Dey you will find a gentle spirit, a listening ear, and a perceptive personality. But best of all, you will be greatly encouraged!

Haris Macris, M.D.

"Working with a cheerleader at a confessional"

Finding out that I hadn't passed the NBOME boards was difficult enough, finding out twice was excruciatingly painful.  It became apparent that my original two methods of studying would not work.  My program coordinator felt it would be in my best interest to seek the help of an "executive coach."  Enter Dr. Dey.  Working with Dr. Dey was essentially like working with a cheerleader at a confessional, the best way to explain it.  He makes you confess whether or not the plan of study you're currently on is working. If it is, then he's there to cheer you on and encourage you.  If it is not working, together a new plan is formed and regular check-ins are held to make sure that it is working.  One of the best parts of this is, there is considerable flexibility in when the meetings would take place over the phone: most often in the evenings after work, and occasionally on the weekends.  In a few short months, tweaking my study methods, checking in regularly with Dr. Dey, and performing multiple self feedbacks in the form of tests (something I had not thought of before our meetings started), my confidence in my abilities grew.  The results - a passing score on a very harrowing examination.
 
Take it from me, working with Dr. Dey is worth the time, effort, funds, and restructuring needed to pass any task.
 
Roy Mears, D.O.

August 2010

Sexual Harrassment/ Respectful Workplace Training

"Please give strong consideration of The Dey Group, Inc., to help strengthen your company's investment in your employees. We chose them to provide us with a tool we could use to help foster a more respectful workplace. We have been very pleased with the results.

I have long been troubled by the conventional tools available to help hospitals and businesses with "sexual harassment" training. We felt that we did not want to provide training in this topic. Instead, we want to focus on the goal that most workplaces desire: a respectful environment. With this idea, we went searching for a company that could provide us with this tool. The Dey Group responded to our request and developed a customized seminar that met our needs. We felt that with they allowed us to focus on the right things and still reduce the liability concerns rampant in today's business environment.
They created the presentation called "Respectful Workplace" and provided it to our company in several time slots to meet the needs of our 24-hour hospital. They were responsive to our needs, timely, and did an excellent job getting the message across to our employees. They used multimedia (PowerPoint, videotapes), flipcharts, vignette cards, and handouts in an entertaining and interactive style that made the presentation enjoyable. They really sought out the experiences of the people present to make their points clearer and relevant. They bonded well with our employees and helped bring a diverse group of people together with a shared vision: a respectful workplace.

We continue to use their services to provide this presentation for new employees periodically. We would also be quick to consider them should we have a resource they can provide.
I strongly recommend The Dey Group for the solution your company may need to help it be more successful. Please feel free to contact our Human Resources Manager, Melissa Burns, or me if you have additional questions about The Dey Group and our experiences."

Brent D. Calhoun, D.V.M.
Hospital Administrator
Michigan Veterinary Specialists

Letter of Appreciation (Associate Professor - Bellevue University):

Dr. Timothy Dey has provided excellent service as both an Adjunct and Curriculum Developer to Bellevue University. Dr. Dey is extremely conscientious and continually strives to produce quality work. Dr. Dey has provided superb voluntary guidance to many of Bellevue’s Healthcare Administration graduate students.

In addition to stellar academic instruction and curriculum development, Dr. Dey has displayed a firm understanding of, and passion for, the issues and concepts presented in the online courses he teaches. Dr. Dey is always prepared to discuss course material, but also offers keen insights into the trends in the field of Healthcare Administration. Teaching online presents many communication challenges that require superior communication skills.

During the five years I have worked with him, Dr. Dey has demonstrated a great deal of dedication and compassion for his students and Bellevue University. Dr. Dey’s commitment to excellence is inspiring."

Edward T. Haynes
Associate Professor
Fred H. Hawkins College of Professional Studies
Bellevue University

Letter of Appreciation (Award-Winning Business CEO):

I had the privilege of being introduced to Dr. Timothy Dey at Bellevue University when he was a professor for one of the master’s classes I attended. Dr. Dey was by far one of the most profound and positive influential professors I encountered while working on my Master’s degree. Dr. Dey provided timely and creative feedback on each assignment which encouraged a renewal of energies during the long road of being a full-time student and business executive. Dr. Dey’s insight, during the course that I had under his direction, challenged me to learn more and think of course topics in a broader scope which added increased dimension to my learning process.

As a business executive of an electronic health records company, I have sought Dr. Dey’s processional consulting services to aid in becoming a better executive as our company has grown exponentially. As a female business owner and executive, I found it difficult to turn to friends for support for the high stress and fast pace of a growing healthcare company, because it was difficult for them to comprehend the dynamics of working as an executive in the healthcare sector. From the first consulting session I had with Dr. Dey, there was an incredible sense of relief of stress and he provided me with stress coping methods to aid me in handling the tremendous load of responsibilities that I carried as a healthcare executive, parent, daughter, sister, and friend.

Dr. Dey has a remarkable gift of breaking down walls built by stress and enabling his clients with renewed strength and better insight. The result for me was the ability to look at situations that arose with my clients, vendors, or staff, and step back for a moment and reanalyze those situations and see multiple methods of handling for optimum outcome for all involved.

I have found Dr. Dey to be a most spiritual person quite in tune with the unspoken concerns that stressed out executives are not often comfortable discussing. Dr. Dey has made a profound and positive impact upon me from our coaching sessions on many levels: harmony with myself in such a chaotic life, ability to focus on the real problem and not only what appears at first sight, vast improvement in effective communication between myself and my team, and help me to find peace with personal guilt issues from being a single executive, parent, daughter, sister, friend and master’s student.

I would highly recommend Dr. Dey to any executive seeking to improve themselves in effective and proactive leadership. Dr. Dey has an uncanny way of knowing when to touch base with his clients. I’ve experienced several times when I was so stressed out, even on a weekend, that Dr. Dey just sent a “touching base” email at just the precise moment I needed to talk to someone after the tragic death of a client and friend. Dr. Dey sensed in my reply email that I could really benefit from talking with him and he took time from his weekend to have an impromptu coaching session.  I consider Dr. Dey an outstanding professor, unprecedented skilled professional coach for executives, and even though we have not met, yet, I am honored to consider Dr. Dey as a friend.

The benefits of the clarity, insight to the deeper issue, and stress coping techniques that Dr. Dey’s professional consulting brings to each of his clients is quite unique and vastly successful from the first consultation. I would highly recommend Dr. Dey as a professor as well as richly gifted professional consulting coach.

Diane Matthews, MHA / CEO
Laser Logics, Inc.

Office:       336.961.6870
Visit Us:     LaserLogics.com (Comprehensive IT Services)
                  SuitemedSolutions.com (EHR Solutions)
                  eMedicalBillingSolutions.com (Comprehensive Certified Billing/Coding Solutions)

Letter of Appreciation (soldier enrolled in online Masters program while on active duty in Iraq)

"Thank you for everything.  You really have been an amazing contribution to
my life over the past 10 weeks.  I didn't expect to have that much support
from someone or for a class to have so much specific applicability to my
present life.  Guess all things happen for a reason. "

CPT Tisha Bridge, PA-C, MPAS
1ID Division PA
USD-S Division Surgeon Cell, Basra

Letter of Appreciation (student enrolled in Masters program in US having emigrated from Iraq)

Dear Dr. Dey,

I wanted you to know that I completed my MPH this last semester with a 4.0 cumulative GPA, attended the ATSU graduation ceremony in Kirksville, MO on May 28, and was one of three students nominated by faculty and students for student of the year. I must admit, I felt a little disappointed for not getting the opportunity to meet you at the awards ceremony like I always thought I would be able to... However, everything happens for a reason and I am thrilled to be able to have you as a mentor. I have said this before, and I will say it again now, you were THE best professor I could have ever had while studying with ATSU because you made the biggest impact on my life.
Thanks to you and your lessons the manner in which I receive, respond, and relate to others has completely changed. It is a special and powerful thing when a course impacts your LIFE in this way. I went into the class hoping to get a good grade, but came out a changed and enlightened person. You taught me how to be more real as a human.

Linda Yonan
June 8th, 2011