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Client Testimonials
The following are some comments from a few of our clients.
Please feel free to contact either these clients or The Dey
Group for further references or infomation.
Recent corporate clients include:
Vale (Nickle Mining Operations) - Thompson,
Manitoba - http://www.vale.com
Oakwood Healthcare Systems - Dearborn, MI
- http://www.oakwood.org/
Defiance / Fostoria (ProMedica) Healthcare System
- Defiance, OH - http://www.promedica.org
Michigan Veterinary Specialists - Southfield,
MI - http://www.michvet.com/
Bellevue University - Bellevue, NE - http://www.bellevue.edu/
A.T.Still University - Kirksville, MO -
http://www.atsu.edu
Long Island University Physician Assistant Program
-http://www.brooklyn.liu.edu
South University - Savannah, GA - http://www.southuniversity.edu
Inalfa Roof Systems - Auburn
Hills, MI - http://www.inalfa-roofsystems.com
" Hello Dr. Dey,
It's always great to talk to you! As I shared, you have
my permission to use the photo we took together for the Leadership
program. Glad to hear things are going well.
Your support and coaching definitely had an impact on
my career path. You helped me to put things in perspective
as well as establish personal goals and choices. It was great
to bounce ideas off of you and get objective feedback. Your
coaching really helped me develop a "game plan"
as well as recognize areas in which I was powerless. As a
result I was able to put my energy in areas that could be
affected and let go of some issues in which I could not facilitate
change. You also taught me about large organization healthcare
dynamics which was very insightful. Thank you! I wish you
continued success.
Please don't hesitate to call.”
Mary Granata-Marketing
and Sales
Oakwood Commons / Oakwood
Healthcare Systems
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"As director of the Medical Education Department at
Oakwood Healthcare Systems, I have always kept in mind the importance
of providing a wide range of resources for our residents to
choose from in meeting both their professional and personal
needs. Among the options we have employed in the past are the
consulting services of Timothy J. Dey, M.D. Dr.
Dey has provided private coaching at our request to Oakwood
residents seeking success in achieving particular professional
goals (often related to passing USMLE III or board-certification
exams). Such work has typically consisted of a series of meetings
over a period of weeks or months, with an emphasis on having
the resident identify a goal and time frame, co-create a plan
that is likely to succeed, and then implement that plan with
modifications as needed. All work between Dr. Dey and the
physician is kept completely confidential, and residents having
made use of this resource have been uniformly successful in
reaching their goals to date.
Our experiences with Dr. Dey have been quite positive,
and I would feel comfortable recommending his services to
those with similar needs to our own."
Mark Hannis,
M.D.
Senior Vice President and Director of Medical Education
Oakwood Healthcare Systems
Dearborn, MI
At The Dey Group, we are skillful at being able to integrate
the corporate drive for profitability with the physician's needs
for a professionally satisfying environment that promotes delivery
of the level of care that patients report favorably. The Dey
Group speaks both "languages" fluently, and restores
clear dialogue between management and healthcare providers that
is often confused or absent. With a common goal and a sense
that each side is interested in the other's needs, morale and
productivity in the work environment improve dramatically. Patients
are keenly attuned to these dynamics, and report the quality
of their care to be much improved. This is documented by improvement
in the post-visit survey data, and increased profitability.
A few words on this type of service from one of our clients:
“As part of its commitment to excellence in providing
excellent healthcare to the population it serves, the Ambulatory
Division of Oakwood Healthcare Systems continually invests
resources in developing the interpersonal skills of its physicians
and support staff. Oakwood makes ongoing use of the consulting
and training services of Timothy J. Dey, M.D. as part of that
commitment. Dr. Dey works with our ambulatory physicians both
individually and in groups to develop advanced interpersonal
communication skills between doctors and their patients, administration
and staff.
Interviews and training conducted by Dr. Dey with physicians
and support staff are confidential to assure integrity, and
always done with a view towards creating the best possible
experience for patients by promoting the healthiest and most
satisfactory workplace for those who serve those patients.
That this approach has value for our organization and our
customers has been reflected in the data collected regarding
patient satisfaction with their visits to our health care
providers. We are pleased with his work for our organization
and would recommend him to others seeking these services.”
David A.
Ippel
Divisional President, Ambulatory Medicine
Oakwood Healthcare Systems
Dearborn, MI
" Letter of Appreciation: Dr. Timothy
Dey has provided excellent service as both an Adjunct and
Curriculum Developer to Bellevue University. Dr. Dey is extremely
conscientious and continually strives to produce quality work.
Dr. Dey has provided superb voluntary guidance to many of
Bellevue’s Healthcare Administration graduate students.
In addition to stellar academic instruction and curriculum
development, Dr. Dey has displayed a firm understanding of,
and passion for, the issues and concepts presented in the
online courses he teaches. Dr. Dey is always prepared to discuss
course material, but also offers keen insights into the trends
in the field of Healthcare Administration. Teaching online
presents many communication challenges that require superior
communication skills.
During the five years I have worked with him, Dr. Dey
has demonstrated a great deal of dedication and compassion
for his students and Bellevue University. Dr. Dey’s
commitment to excellence is inspiring."
Edward T.
Haynes
Associate Professor
Fred H. Hawkins College of Professional Studies
Bellevue University
"Please give strong consideration of The Dey Group,
Inc., to help strengthen your company's investment in your
employees. We chose them to provide us with a tool we could
use to help foster a more respectful workplace. We have been
very pleased with the results.
I have long been troubled by the conventional tools available
to help hospitals and businesses with "sexual harassment"
training. We felt that we did not want to provide training
in this topic. Instead, we want to focus on the goal that
most workplaces desire: a respectful environment. With this
idea, we went searching for a company that could provide us
with this tool. The Dey Group responded to our request and
developed a customized seminar that met our needs. We felt
that with they allowed us to focus on the right things and
still reduce the liability concerns rampant in today's business
environment.
They created the presentation called "Respectful Workplace"
and provided it to our company in several time slots to meet
the needs of our 24-hour hospital. They were responsive to
our needs, timely, and did an excellent job getting the message
across to our employees. They used multimedia (PowerPoint,
videotapes), flipcharts, vignette cards, and handouts in an
entertaining and interactive style that made the presentation
enjoyable. They really sought out the experiences of the people
present to make their points clearer and relevant. They bonded
well with our employees and helped bring a diverse group of
people together with a shared vision: a respectful workplace.
We continue to use their services to provide this presentation
for new employees periodically. We would also be quick to
consider them should we have a resource they can provide.
I strongly recommend The Dey Group for the solution your company
may need to help it be more successful. Please feel free to
contact our Human Resources Manager, Melissa Burns, or me
if you have additional questions about The Dey Group and our
experiences."
Brent D.
Calhoun, D.V.M.
Hospital Administrator
Michigan Veterinary Specialists
"WHAT SHOULD I EXPECT WORKING WITH DR. DEY?
My medical residency program recently engaged the services
of Dr. Dey as a personal consultant to help me prepare for
STEP III, a critical exam which had presented an obstacle
to my success as a physician. Initially, I resented the idea,
feeling somewhat belittled and harboring some reservations
about the whole endeavor.
All this changed, however, during my first meeting with
Dr. Dey. I found him to be a friend and personal advocate.
Laying out the relationship from the beginning, he explained
his role as ally and facilitator of my success. Dr. Dey started
by getting to know me. Then he had me do a personality inventory,
emphasizing my strengths. Following this, we moved on to the
practical aspects of preparation, all the while looking at
the big picture. Himself a physician, Dr. Dey was able to
fully relate to my situation.
Over the course of time, I saw Dr. Dey pull on my behalf,
coordinating the various efforts of various faculty members
interested in helping me. Working together was a pleasure…and
yes, I did pass the exam!
In Dr. Dey you will find a gentle spirit, a listening
ear, and a perceptive personality. But best of all, you will
be greatly encouraged!
-Haris Macris,
M.D.
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